It is not possible to reply to quotations after the deadline has automatically closed. The response time is set by the company that created the request. 

Step by step: 

1. Check the response deadline that appears on the quote. 
2. If the deadline has expired, the quote will be closed automatically. 

Tip: Keep your e-mail notifications turned on so you don't miss out on new requests for quotations. 

If you tried to send your proposal and got an error message, check your internet connection and try again. If the problem persists, contact support by clicking here.  

Pstep by step: Refresh the page and check that all the required fields are filled in. 

The required fields are: NCM, term and value.  

Try sending again after a few minutes. 

If the error continues, send a screenshot and the name of the requesting company to support.  

Tip: Make sure that the quote is still valid.

If supplier:  Contact the service company or contact our support team Click here.

Buyer: Contact our support team. Click here.

Supplier: One company can have more than one user responsible for responding to the quotation.

Buyer: You can have several buyers, requisitioners and auditors.

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If it is a CNPJ update, it can only be done by the company the supplier serves.

In the case of updating registrations or adding new emails to respond to quotes, we can do this, but we don't prioritize these tickets, unless it's a premium supplier.

⭢ Become a Premium Supplier from R$132.50 per month and get personalized service, training and exclusive contact channels. Click here and become premium!

Quick answer: 

It is not possible to reply to quotes after automatic closing. 

Step by step: 

1. Check the quotation deadline. 
2. If closed, please contact the customer directly if possible. 
3. Turn on notifications so you don't miss out on new opportunities. 

Tip: Always respond as soon as possible to avoid missing deadlines.

The supplier can contact with the client who invited you to the quotation, explaining the reason and requesting that it be created a new negotiation round or that the quotation deadline is extended, thus allowing you to participate. 

In this case, there are two scenarios.

1) When the supplier accesses the link, the deadline has already expired;

2) Or the buyer opened the quotation before the deadline;

Quick answer: 

Check that all the fields are correct and try again. 

Step by step: 

1. Refresh the page. 
2. Fill in all the required fields. 
3. Try again in a few minutes. 
4. If it persists, contact support. 

Tip: Avoid leaving it too close to the deadline. 

Quick answer: 

The response time depends on the volume of calls and the plan contracted. In Premium, the return is a priority. Discover our premium service here.

Step by step: 

1. Open your ticket with our support - with all the details - so that we can understand and resolve it quickly. 

Tip: For urgent matters, use Premium's priority contact channels. From R$132.50 per month, If you want to become a member of our team, you can become a premium member and enjoy many benefits, such as: priority service, exclusive training and much more. Click here and become a Premium Supplier.