{"id":10871,"date":"2025-12-05T14:39:06","date_gmt":"2025-12-05T14:39:06","guid":{"rendered":"https:\/\/supplybrain.ai\/?page_id=10871"},"modified":"2025-12-11T18:38:41","modified_gmt":"2025-12-11T18:38:41","slug":"fornecedor","status":"publish","type":"page","link":"https:\/\/supplybrain.ai\/en\/fornecedor\/","title":{"rendered":"Support - Suppliers"},"content":{"rendered":"<div id=\"fws_69dcd60a19235\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"12%\" data-bottom-percent=\"0%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: calc(100vw * 0.12); padding-bottom: calc(100vw * 0.00); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #f7f7f7; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background: #8224e3; background: linear-gradient(135deg,#8224e3 0%,#c09ee2 100%);  opacity: 0.3; \"><\/div><\/div>\n\t\t\t<div class=\"video-color-overlay row-bg-layer\" data-color=\"\"><\/div>\n      \n\t\t\t<div class=\"nectar-video-wrap row-bg-layer\" data-bg-alignment=\"\">\n\t\t\t\t<div class=\"nectar-video-inner\">\n        <video class=\"nectar-video-bg\" width=\"1800\" height=\"700\" preload=\"auto\" loop autoplay muted playsinline><source src=\"https:\/\/supplybrain.ai\/wp-content\/uploads\/2024\/08\/Design-sem-nome-1.mp4\"  type=\"video\/mp4\"><\/video>    \t\t<\/div>\n\t\t\t <\/div>\n\n\t\t\t<div class=\"nectar-shape-divider-wrap\" style=\" height:250px;\"  data-height=\"250\" data-front=\"\" data-style=\"curve\" data-position=\"bottom\" ><svg class=\"nectar-shape-divider\" aria-hidden=\"true\" fill=\"#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\"> <path d=\"M 0 0 c 0 0 200 50 500 50 s 500 -50 500 -50 v 101 h -1000 v -100 z\"><\/path> <\/svg><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col centered-text padding-1-percent inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-highlighted-text\" data-style=\"full_text\" data-exp=\"default\" data-using-custom-color=\"false\" data-animation-delay=\"false\" data-color=\"\" data-color-gradient=\"\" style=\"\">\n<h1><span data-teams=\"true\">Do you have any doubts?<\/span><\/h1>\n<\/div><div class=\"nectar-highlighted-text\" data-style=\"full_text\" data-exp=\"default\" data-using-custom-color=\"false\" data-animation-delay=\"false\" data-color=\"\" data-color-gradient=\"\" style=\"\">Below are some of the frequently asked questions by suppliers<\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dcd60a19822\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 0px; padding-bottom: 100px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #ffffff; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>Frequently Asked Questions - Suppliers<\/h2>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"toggles\" data-br=\"\" data-starting=\"default\" data-style=\"minimal\"><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Can I reply to a quote after the deadline has passed?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><span data-contrast=\"auto\">It is not possible to reply to quotations after the deadline has automatically closed. The response time is set by the company that created the request.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Step by step:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:&#091;65533,0&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Check the response deadline that appears on the quote.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:&#091;65533,0&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If the deadline has expired, the quote will be closed automatically.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><b><span data-contrast=\"auto\">Tip:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Keep your e-mail notifications turned on so you don't miss out on new requests for quotations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>What do I do when I get an error when I try to send my proposal?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><span data-contrast=\"auto\">If you tried to send your proposal and got an error message, check your internet connection and try again. If the problem persists, <a href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\">contact support by clicking here<\/a>.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><strong>P<\/strong><b><span data-contrast=\"auto\">step by step:\u00a0<\/span><\/b><span data-contrast=\"auto\">Refresh the page and check that all the required fields are filled in.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The required fields are:  NCM, term and value.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Try sending again after a few minutes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If the error continues, send a screenshot and the name of the requesting company to support.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Tip:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Make sure that the quote is still valid.<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>How do I change my account login e-mail?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><b><span data-contrast=\"auto\">If supplier:\u00a0\u00a0<\/span><\/b><span data-contrast=\"auto\">Contact the service company or contact our support team <a href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\">Click here.<\/a><\/span><\/p>\n<p><b><span data-contrast=\"auto\">Buyer: <\/span><\/b>Contact our support team. <a href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\">Click here.<\/a><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Can I register more than one user per company?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><span class=\"TextRun SCXW207821420 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207821420 BCX8\"><strong>Supplier<\/strong>: One<\/span><span class=\"NormalTextRun SCXW207821420 BCX8\"> company can have more than one user responsible for responding to the quotation.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW207821420 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207821420 BCX8\"><strong>Buyer<\/strong>: You can have several buyers, requisitioners and auditors.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW207821420 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207821420 BCX8\"><strong>Step by step<\/strong>For n<\/span><\/span><span class=\"TextRun SCXW207821420 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207821420 BCX8\">user eggs<\/span><\/span><span class=\"TextRun SCXW207821420 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207821420 BCX8\">olicit insertion <a href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\">Click here.<\/a><\/span><\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>How do I edit my company's data?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><span class=\"TextRun SCXW203858835 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203858835 BCX8\">If it is a CNPJ update, it can only be done by the company the supplier serves. <\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW203858835 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203858835 BCX8\">In the case of updating registrations or adding new emails to respond to quotes, we can do this, but we don't prioritize these tickets<\/span><span class=\"NormalTextRun SCXW203858835 BCX8\">,\u00a0<\/span><span class=\"NormalTextRun SCXW203858835 BCX8\">unless it's a <a href=\"https:\/\/supplybrain.ai\/en\/fornecedor-premium\/\">premium supplier<\/a>.<\/span><\/span><\/p>\n<p>\u2b62 Become a Premium Supplier from <strong>R$132.50 per month<\/strong> and get personalized service, training and exclusive contact channels. <a href=\"https:\/\/supplybrain.ai\/en\/fornecedor-premium\/\">Click here and become premium!<\/a><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"toggles\" data-br=\"\" data-starting=\"default\" data-style=\"minimal\"><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>I tried to reply to a quote, but it was already closed. What should I do?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><b><span data-contrast=\"auto\">Quick answer:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It is not possible to reply to quotes after automatic closing.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Step by step:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">Check the quotation deadline.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">If closed, please contact the customer directly if possible.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Turn on notifications so you don't miss out on new opportunities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><b><span data-contrast=\"auto\">Tip:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Always respond as soon as possible to avoid missing deadlines.<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>The platform crashed and I missed the quote deadline. Can I still negotiate with the customer?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><span class=\"TextRun SCXW202016275 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW202016275 BCX8\">The supplier can contact<\/span><span class=\"NormalTextRun SCXW202016275 BCX8\">\u00a0with the c<\/span><span class=\"NormalTextRun SCXW202016275 BCX8\">lient who invited you to the quotation, explaining the reason and requesting that it be\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW202016275 BCX8\">created a new<\/span><span class=\"NormalTextRun SCXW202016275 BCX8\">\u00a0negotiation round or that the quotation deadline is extended, thus allowing you to participate.<\/span><\/span><span class=\"EOP SCXW202016275 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>I've received a quote, but the reply button is no longer available. Why is that?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>In this case, there are two scenarios.<\/p>\n<p>1) When the supplier accesses the link, the deadline has already expired;<\/p>\n<p>2) Or the buyer opened the quotation before the deadline;<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>What to do when you get an error when trying to send a proposal?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><b><span data-contrast=\"auto\">Quick answer:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Check that all the fields are correct and try again.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Step by step:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">Refresh the page.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Fill in all the required fields.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Try again in a few minutes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">If it persists, contact support.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><b><span data-contrast=\"auto\">Tip:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Avoid leaving it too close to the deadline.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>How long does it take for support to get back to you?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><b><span data-contrast=\"auto\">Quick answer:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The response time depends on the volume of calls and the plan contracted. In Premium, the return is a priority.<\/span><a href=\"https:\/\/supplybrain.ai\/en\/fornecedor-premium\/\"><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> Discover our premium service here.<\/span><\/a><\/p>\n<p><b><span data-contrast=\"auto\">Step by step:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:&#091;65533,0&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Open your ticket with <a href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\">our support<\/a> - with all the details - so that we can understand and resolve it quickly.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><b><span data-contrast=\"auto\">Tip:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><span data-contrast=\"auto\">For urgent matters, use Premium's priority contact channels. <\/span>From <strong>R$132.50 per month<\/strong>, If you want to become a member of our team, you can become a premium member and enjoy many benefits, such as: priority service, exclusive training and much more. <a href=\"https:\/\/supplybrain.ai\/en\/fornecedor-premium\/\">Click here<\/a> and become a Premium Supplier.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dcd60a1bc9b\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"10%\" data-bottom-percent=\"5%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section  top_padding_tablet_20pct bottom_padding_tablet_10pct\"  style=\"padding-top: calc(100vw * 0.10); padding-bottom: calc(100vw * 0.05); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image using-bg-color\"  style=\"background-position: left top; background-repeat: no-repeat; background-color: #430091; \" data-nectar-img-src=\"https:\/\/supplybrain.ai\/wp-content\/uploads\/2025\/11\/close-up-view-coworking-space-table-cafe-with-laptop-blurry-interior-background-1-scaled.jpg\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#471296;  opacity: 0.8; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69dcd60a1be4d\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row  right_padding_20pct\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"nectar-split-heading\" data-align=\"default\" data-m-align=\"inherit\" data-text-effect=\"default\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-animation-offset=\"\" data-m-rm-animation=\"\" data-stagger=\"true\" data-custom-font-size=\"true\" style=\"font-size: 8vh; line-height: 8.8vh;\"><h2 >Need some help from us?<\/h2><\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div id=\"fws_69dcd60a1c0e3\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"padding-top: 15px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-6 vc_col-md-6 wpb_column column_container vc_column_container col child_column has-animation no-extra-padding inherit_tablet inherit_phone\"    data-t-w-inherits=\"small_desktop\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-bottom\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"font-size: 18px;line-height: 1.8;text-align: left\" class=\"vc_custom_heading\" >Contact our support team and we'll get back to you as soon as possible.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 vc_col-md-6 wpb_column column_container vc_column_container col child_column has-animation no-extra-padding inherit_tablet inherit_phone\"    data-t-w-inherits=\"small_desktop\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"fade-in-from-bottom\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"nectar-cta\" data-color=\"extra-color-1\" data-using-bg=\"true\" data-style=\"arrow-animation\" data-display=\"block\" data-alignment=\"right\" data-text-color=\"custom\" style=\"margin-top: 20px; margin-bottom: 20px; \"><h6 style=\"color: #8224e3;\"><span class=\"link_wrap\" style=\"padding-top: 20px; padding-right: 50px; padding-bottom: 20px; padding-left: 50px;\"><a  class=\"link_text\" href=\"https:\/\/help.supplybrain.ai\/_hcms\/mem\/login?redirect_url=https%3A%2F%2Fhelp.supplybrain.ai%2Ftickets-view%2Fnew\"><span class=\"text\">Request Support Here<\/span><svg class=\"next-arrow\" aria-hidden=\"true\" width=\"20px\" height=\"25px\" viewbox=\"0 0 50 80\" xml:space=\"preserve\">\n  <polyline stroke=\"#ffffff\" stroke-width=\"9\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\" points=\"0, 0 45, 40 0, 80\"\/>\n  <\/svg>  <span class=\"line\"  style=\"background-color: #8224e3;\"><\/span> <\/a><\/span><\/h6><\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dcd60a1c5d2\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"3%\" data-bottom-percent=\"0%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section  top_padding_tablet_16pct bottom_padding_tablet_16pct\"  style=\"padding-top: calc(100vw * 0.03); padding-bottom: calc(100vw * 0.00); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #ffffff; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h2 style=\"text-align: center;\">Meet our team of experts,<\/h2>\n<h2 style=\"text-align: center;\">ready to help you<\/h2>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"nectar-flickity not-initialized nectar-carousel\" data-centered-cells=\"false\" data-pause-on-hover=\"\" data-touch-icon-color=\"default\" data-control-color=\"extra-color-2\" data-overflow=\"visible\" data-r-bottom-total=\"\" data-drag-scale=\"true\" data-wrap=\"no-wrap\" data-spacing=\"15px\" data-controls=\"none\" data-pagination-alignment=\"default\" data-adaptive-height=\"\" data-border-radius=\"none\" data-column-border=\"\" data-column-padding=\"0\" data-format=\"default\" data-autoplay=\"\" data-autoplay-dur=\"5000\" data-control-style=\"material_pagination\" data-desktop-columns=\"4\" data-small-desktop-columns=\"3\" data-tablet-columns=\"2\" data-phone-columns=\"1\" data-column-color=\"\"><div class=\"flickity-viewport\"> <div class=\"flickity-slider\"><div class=\"cell\"><div class=\"inner-wrap-outer\"><div class=\"inner-wrap\" ><div class=\"nectar-fancy-box using-img  has-animation\" style=\"min-height: 300px\" data-style=\"hover_desc\" data-border-radius=\"default\" data-animation=\"fade-in-from-right\" data-bg-animation=\"long_zoom\" data-border=\"\" data-delay=\"0\" data-alignment=\"left\" data-color=\"accent-color\" ><div class=\"box-bg\"  style=\"background-image: url('https:\/\/supplybrain.ai\/wp-content\/uploads\/2025\/12\/Foto-Teams-2014-1024x839.png'); \"><\/div><div class=\"inner\"><div class=\"heading-wrap\">\n<h4 style=\"text-align: center\">Gustavo Coelho<\/h4>\n<p style=\"text-align: center\"><span data-teams=\"true\">Integration and CS Leader<\/span><\/p>\n<\/div><\/div>   <\/div><\/div><\/div><\/div><div class=\"cell\"><div class=\"inner-wrap-outer\"><div class=\"inner-wrap\" ><div class=\"nectar-fancy-box using-img  has-animation\" style=\"min-height: 300px\" data-style=\"hover_desc\" data-border-radius=\"default\" data-animation=\"fade-in-from-right\" data-bg-animation=\"long_zoom\" data-border=\"\" data-delay=\"0\" data-alignment=\"left\" data-color=\"accent-color\" ><div class=\"box-bg\"  style=\"background-image: url('https:\/\/supplybrain.ai\/wp-content\/uploads\/2025\/12\/Arte-de-aniversario-Time-1-1024x1024.png'); \"><\/div><div class=\"inner\"><div class=\"heading-wrap\">\n<h4 style=\"text-align: center\">Sergio Motta<\/h4>\n<p style=\"text-align: center\"><span data-teams=\"true\">Technical Support\u00a0<\/span><\/p>\n<\/div><\/div>   <\/div><\/div><\/div><\/div><div class=\"cell\"><div class=\"inner-wrap-outer\"><div class=\"inner-wrap\" ><div class=\"nectar-fancy-box using-img  has-animation\" style=\"min-height: 300px\" data-style=\"hover_desc\" data-border-radius=\"default\" data-animation=\"fade-in-from-right\" data-bg-animation=\"long_zoom\" data-border=\"\" data-delay=\"0\" data-alignment=\"left\" data-color=\"accent-color\" ><div class=\"box-bg\"  style=\"background-image: url('https:\/\/supplybrain.ai\/wp-content\/uploads\/2025\/11\/1736805755117.jpg'); \"><\/div><div class=\"inner\"><div class=\"heading-wrap\">\n<h4 style=\"text-align: center\">Micaeli Anibal<\/h4>\n<p style=\"text-align: center\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Inside Sales<\/span><\/p>\n<\/div><\/div>   <\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Do you have any questions? Below are the Frequently Asked Questions from Suppliers Frequently Asked Questions - Suppliers...","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10871","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/pages\/10871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/comments?post=10871"}],"version-history":[{"count":32,"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/pages\/10871\/revisions"}],"predecessor-version":[{"id":10968,"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/pages\/10871\/revisions\/10968"}],"wp:attachment":[{"href":"https:\/\/supplybrain.ai\/en\/wp-json\/wp\/v2\/media?parent=10871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}